At Axiom Press, we strive to deliver transparent and high-quality publishing, editorial, design, and marketing services. This Refund & Cancellation Policy outlines the conditions under which cancellations are handled and refunds are processed for our services.
Cancellation requests must be submitted in writing by emailing us at info@axiompress.in along with your order or agreement details. The eligibility for a refund depends on the stage of completion of the requested service at the time the cancellation request is received.
If you cancel a full publishing package before any service work has commenced, a refund will be issued after deducting administrative and payment gateway charges. If work has already started on individual services within the package, the value of the completed/in-progress services will be deducted from the total package fee.
If editing or proofreading work has not started, a full refund (less gateway charges) applies. If work is in progress, the refund will be calculated on a pro-rata basis for the unedited portion of the manuscript. Delivered editing work is non-refundable.
If cover design work has not started, you are eligible for a refund. Once initial concepts or drafts have been prepared and shared with you, a partial refund may be offered. Once a final cover design is approved and delivered, no refund will be issued for that service.
Full refunds are available before formatting begins. If formatting work is already in progress, partial refunds based on completed pages/chapters apply. Once final print/ebook ready files are approved and delivered, formatting fees are non-refundable.
Printing orders can be cancelled for a full refund only before the final print proof is approved and sent to the printing press. Once print production, plate creation, or paper cutting has commenced, printing fees cannot be refunded.
Ebook formatting can be cancelled prior to technical conversion. Once ebook files are generated or distributed to global platforms, distribution and conversion fees become non-refundable due to third-party distribution commitments.
Marketing services (e.g., social media campaigns, ad spend, press releases) can be cancelled before execution. Once campaigns, ad budgets, or third-party promotional listings are activated or scheduled, fees associated with those activities are non-refundable.
Fees incurred for third-party tools, ISBN registration/assignment processing, copyright filings, distribution platform setup fees, or paid ad networks are non-refundable once these third-party services have been processed or paid on your behalf.
If you receive author copies or printed books with manufacturing defects (e.g., missing pages, bound upside down, severe print misalignment, or damaged covers due to printing defects), please notify us within 7 days of delivery with photos/videos of the defect.
Axiom Press will review the claim, and if the defect is confirmed to be a manufacturing or printing fault, we will arrange a free reprint and replacement of the defective copies at no additional charge to you.
Approved refunds will be processed back to the original payment method used during the transaction. Where legally applicable, standard payment gateway transaction fees and non-recoverable taxes may be deducted from the refund amount.
Standard processing time for approved refunds is 7 to 10 business days from the date of refund approval.
To request a cancellation or refund, please reach out to our team: